NOTE: For your system to recognize the boot device below, you may need to adjust the Boot settings in your BIOS. CLICK HERE for our Tips page, which shows how to change your boot order.
IMPORTANT NOTE for Windows 8.1 users: Accounts setup with an email address must Reset, Enable & log into the built in Administrator account for all their data. Refer to this page HERE for further info.
System Requirements: Before you begin, you will need a USB flash-drive or blank CD/DVD-R disc. (Do not use -RW discs) You must use a computer that you can log in as a normal administrative user. Logging in as Guest or a limited user will not allow you to download and create the bootable device.
Description: This process will create a bootable start-up device you will use to remove your forgotten Windows password. Be sure to follow all directions closely.
Single click blue button below to expand full instructions including File Download.
DOWNLOADING & CREATING YOUR PASSWORD REMOVAL DEVICE
For Windows 8 accounts with an email address attached, please refer to this page HERE for further info.
Start by downloading the file you will use to create your boot CD/DVD or USB drive. Save it to your Desktop if possible so it is easy to locate once downloaded.CLICK HERE TO DOWNLOAD FILE
Next, launch the install program you just downloaded. PWR_4.5.5_Std or the icon if your computer is displaying it that way.
If you receive a Windows safety warning, the software is 100% safe and you can click the appropriate button to continue.
If you are at all unsure, please feel free to contact us or even call if it's during regular hours 9am to 6pm PST.
When the program launches, you will see the following screen, select which type of boot device you are creating, USB or CD/DVD:
Insert a blank CD-R or USB flash-drive. A DVD-R can be used if the burner is DVD compatible and the drive in the forgotten password computer is compatible as well:
CD & DVD VERSION (USB Instructions Further Down)
Click button to begin burning:
CD/DVD is being created:
CD/DVD created successfully:
These files should be on the CD/DVD when finished:
Verify that the correct USB Flash-drive is showing and then click Begin copying:
Warning! If your USB drive has any files on it, you will see the screens below. If you are okay with your files being overwritten click the Erase button and continue. If you don't want to lose your files, back up the drive first or use a different drive.
Warning will show if there are files already on your USB drive:
Confirm erasing data on flash-drive, click Yes to confirm:
USB device is being created:
USB device created successfully:
These files should show on USB drive when finished:
RUNNING YOUR RECOVERY CD, DVD, or USB DEVICE
Insert your CD/DVD or USB Flash-drive into the computer with the forgotten password. Restart the machine and change your BIOS setting if necessary so it is set to boot from your CD/DVD drive or USB port prior to the hard drive. If the disc starts up successfully, you will end up at a Windows Desktop containing the Password Reset file shown below.
To set your computer so it will start with the boot device, you will need to edit your BIOS settings, or UEFI settings on some newer machines running Windows 8.
To access your BIOS, use the proper key your system requires, such as F1, F2, Esc, Del, etc. F2 is most commonly used. Some systems will allow you to set the boot device directly using the F12 key. Your system may briefly display the required key immediately after you power it up. If not, we recommend checking your manufacturers website or contacting us for the correct one.
Once you have accessed your BIOS, find the Boot Order or similar and set your USB or CD/DVD ahead of the hard drive so your boot device will start instead.
Systems with UEFI will need to have the Legacy BIOS feature enabled, or on some machines you will need to disable Secure Boot Control and enable CSM (Compatibility Support Module).
For more in depth help with the BIOS or UEFI, we have created a Tips page with very useful information including videos. CLICK HERE to access the BIOS/UEFI Tips page.
Don't mistake the Password Reset boot disc for your computer loading as normal, the initial screens will look very similar or the same at first. You want to be sure and let it continue to reach the Password Reset Desktop and not abandon it too soon thinking it's not booting correctly.
When the boot device starts correctly, you will be taken to the Windows desktop shown below.
From the Windows Desktop, double click the Password Reset icon near the left side in order to launch the removal program.
The program should open and display a list of your usernames similar to the image below.
If it is unable to locate your SAM file, it will show the message below. This is not likely, but if this happens, please contact me for further help. Otherwise, continue to the next step.
Click the username you want to remove the password from the list. It will become highlighted and the Remove password button will then become clickable. Click the Remove password button now.
You will now be prompted for an Activation Key. At this point, it indicates the software is 100% guaranteed to remove your password once you purchase and enter your key. Use the link below on a working computer, to order your key.
To purchase your Lifetime Activation Key, click the link below on a working computer, to be taken to our Purchase page. A new window will open so you can easily return to these instructions when finished.
When you receive your key, enter it into the space provided. The OK button will only become clickable when the correct key is entered. Click OK when you have entered the correct key.
You will now be brought back to the main program page. You must now click the Save changes button so your password reset is locked in.
Now that your changes have been saved, you can exit the program by clicking the Exit button.
If you exit the program and the following message appears, then the changes were not saved. You can click the Yes button to save the changes, the program will then completely close.
The password for the username you chose to reset has now been removed and the computer can now be restarted. Double-click the Shutdown button on the bottom left of the screen in order to restart the computer.
Click the green Restart button on the right to reboot the computer. If you used the CD/DVD version, leave the checkmark in the Eject CD/DVD box so you can remove the media. If you used the USB version, you can uncheck the box so the optical drives drawer stays shut.
If you havn't removed your boot device from the computer, the following image is to remind you to do so. Leaving your device in the machine may cause it to start up again.
Now you can login to your windows installation without entering any password.